Shipping Policy

Custom Signs

We ensure your custom sign is delivered directly to your doorstep within 12-15 days from the date of your order. Upon dispatch, you'll receive a tracking number via email. Please note, the delivery of your sign will necessitate a signature upon receipt.

Please be advised that all custom orders are considered final and are not eligible for return.

For those needing their signs sooner, we offer expedited rush orders. These orders can be expedited to complete within a minimum of ten (10) business days, subject to additional charges.

Damage Policy

At Neon Week, excellence in quality, design, and craftsmanship is our commitment. Each Neon Week custom neon sign undergoes thorough inspections throughout its creation process and a final review before being dispatched. While it's uncommon, damages during transit can occur. In such instances, follow these steps:

Upon receiving your order, promptly inspect it for any damages and inform us within 3 days if any issues arise. Capture and email us photos of both the damaged item and its packaging. Please retain all original packaging materials. Our team will promptly connect with you to guide you through the next steps.

Quick-ship Signs

Explore our selection of pre designed neon signs ready for rapid dispatch from NYC, with the possibility of next-day shipping. Look out for specific details on shipping times within our quick-ship collection as you shop.

Should you have queries regarding the shipping timeframe for a particular sign, please don't hesitate to reach out to us at info@neonweek.com or contact us through our get In touch form. Our team is ready to assist with any questions you might have.