Refund Policy

Welcome to Neon Week! Our primary goal is to ensure you are completely thrilled with the neon signs you purchase from us. Whether you've chosen one of our ready-made designs or commissioned a custom neon sign to add a bright splash of color to your space, we want to make sure your experience with us is as luminous as the signs we sell.

Refund Eligibility

To be eligible for a refund, please note the following conditions:

  • Request Window: Refund requests must be made within 3 days of the original purchase date.
  • Condition of the Item: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
  • Custom Signs: Custom neon signs are crafted specifically for you. Due to their personalized nature, these items are subject to the same 3-day refund policy but must be returned in the exact condition as received.

How to Initiate a Refund

To start a refund, you can contact us at [your contact email]. Please include:

  • Your order number
  • Proof of purchase
  • Reason for the refund request
  • Any photos, if applicable, especially for damaged or incorrect items

If your refund request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.

Refunds

Once we receive and inspect your return, we'll contact you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damaged or Wrong Product

If you receive a damaged or the wrong product, please contact us immediately so that we can evaluate the issue and make it right.

Contact Us

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us through our get In touch form.

Thank you for shopping at Neon Week, where every wall is bright!